Shipping policy
Shipping Policy
Last updated: August 23, 2026
Thank you for choosing CM Keepsakes! Every order is personalized and made to order in Ontario, Canada. We take care in creating, packaging, and shipping your keepsakes so they arrive ready to enjoy.
Processing Times
Because each CM Keepsakes product is custom made using your photos or designs, orders require time for production before they are shipped.
Our current estimated processing time is 2–5 business days.
Processing time begins once we have received your completed order, payment, and all required photos or personalization information.
Business days do not include weekends or statutory holidays.
During holidays, promotions, periods of high order volume, or other exceptional circumstances, processing may take longer. If we anticipate a significant delay with your order, we will make reasonable efforts to contact you.
Processing time is separate from shipping/transit time.
Shipping Within Canada
We currently ship orders within Canada.
Available shipping methods, estimated delivery times, and shipping charges will be displayed at checkout based on your delivery address and the shipping options available for your order.
Delivery estimates provided at checkout begin after your order has been produced and transferred to the shipping carrier.
Shipping Rates
Shipping charges are calculated at checkout unless a free or promotional shipping offer applies.
Shipping rates may vary depending on the destination, package size, weight, shipping method, and carrier.
Any applicable shipping charges will be shown before you complete your purchase.
Order Tracking
When tracking is included with the shipping service selected for your order, tracking information will be provided once your order has shipped.
Please allow some time for the carrier’s tracking system to update after receiving your shipping confirmation.
Some economy or lower-cost shipping services may not include tracking. Where applicable, this will be indicated during checkout.
Delivery Times
Delivery dates and transit times displayed at checkout are estimates provided by the applicable shipping carrier and are not guaranteed by CM Keepsakes.
Delivery may be affected by weather, holidays, carrier disruptions, remote destinations, or other circumstances outside our reasonable control.
CM Keepsakes is not responsible for carrier delays; however, if you experience a significant issue with your shipment, please contact us and we will do our best to assist.
Incorrect or Incomplete Addresses
Customers are responsible for providing a complete and accurate shipping address when placing an order.
Please review your shipping information carefully before completing checkout.
If you notice an error in your address, contact us as soon as possible. We will make reasonable efforts to update the address if the order has not yet shipped.
Once an order has been shipped, we may not be able to change or redirect the delivery address.
If an order is returned to us because of an incorrect or incomplete address provided by the customer, additional shipping charges may apply before the order can be resent.
Lost or Missing Packages
If your order has not arrived within the expected delivery timeframe, please first check the tracking information provided, if available.
If your package appears to be significantly delayed or potentially lost, please contact us so we can assist with determining the appropriate next steps with the shipping carrier.
A package being marked as “delivered” by the carrier does not necessarily allow us to immediately determine that it has been lost. We may ask you to verify the delivery address, check around the delivery location, and allow a reasonable amount of time for the carrier to investigate.
We will review lost-package situations individually and work toward an appropriate resolution.
Damaged Orders
If your order arrives damaged, please contact us within 7 days of delivery.
Please provide:
- Your order number
- A description of the damage
- Clear photographs of the damaged product
- Photographs of the packaging where applicable
Please retain the product and packaging until we have reviewed your claim.
If we determine that your order was damaged during shipping or otherwise qualifies under our Return & Refund Policy, we may provide a replacement, reprint, refund, or another appropriate resolution.
Local Delivery
Where available, local delivery options and any applicable requirements or charges will be displayed at checkout.
Orders must fall within our designated local delivery area to qualify.
Estimated local delivery times will be communicated during checkout or after your order has been placed.
Customers are responsible for providing accurate delivery information and ensuring that the location is reasonably accessible for delivery.
Local Pickup
If local pickup is offered, customers will be notified when their order is ready.
Please wait until you receive confirmation that your order is ready before arriving for pickup.
Pickup instructions, location information, and any applicable availability details will be provided with your order.
Bulk Orders & Events
Bulk, commercial, wedding, and live-event orders may have different production, delivery, pickup, or shipping arrangements.
Any special shipping or delivery terms applicable to these orders will be communicated as part of your quote or order agreement.
Questions About Shipping
If you have questions about your shipment or need assistance with an existing order, please contact us through the contact information provided on our website.
Please include your order number whenever possible so we can assist you more quickly.
CM Keepsakes
Ontario, Canada
Your memories. Made magnetic.